Privacy Policy

1. Introduction

“We”, “us” and “our” refer to Lucy Allen ABN 53 634 170 442 t/a The Graceful Collective.

We respect your privacy. We provide this privacy policy (Policy) so you know about our online information practices and understand how we treat the information we collect and receive about you when you use our website or otherwise when you interact with us. 

We may change this Policy from time to time. We will publish any changes on our website and, if we deem necessary, through our email lists. Where required by applicable law, we will obtain your consent.

2. Your consent

By using our website or receiving one of our services, you consent to this Policy. If you do not agree to this Policy, do not follow any prompts to accept this Policy and do not access or use our website or interact with any other aspect of our business.

3. What personal information do we collect about you?

When we refer to personal information, we mean information from which your identity is reasonably apparent.

We collect solicited personal information from you when you register on our website, subscribe to our newsletter, purchase from us, respond to a survey or fill out a form, participate in our events, workshops or coaching sessions or contact us. When interacting with us via our website, where appropriate, you may be asked to enter your name, e-mail address, phone number and other personal information where it is reasonably necessary for one or more of our business functions or activities.

We use social networking services such as Facebook, Instagram and LinkedIn to communicate with the public about our services. When you communicate with us using these services, we may collect your personal information. The social networking service will also handle your personal information for its own purposes. These sites have their own privacy policies.

If you are giving us others’ personal information, please do so only if they agree to this Policy.

 

4. What about sensitive information?

We will only collect sensitive information about you with your consent. ‘Sensitive information’ is personal information that includes information relating to your racial or ethnic origin, political persuasion, memberships in trade or professional associations or trade unions, sexual preferences, criminal record or health.

5. How do we collect personal information?

Where reasonable and practical we will collect your personal information directly from you – for example, whenever you reach out to us through the phone, use our website, email us or open our emails. In some circumstances, we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

6. What do we use your personal information for?

Any of the necessary information we collect from you may be used in one of the following ways:

  • to provide our services to you, including to personalise your experience whenever you interact    with us – your information helps us to better respond to your individual needs

  • to address feedback – we may contact you in response to your feedback submitted through          our surveys

  • to improve our services and our website – we continually strive to improve our services and            website offerings based on the information and feedback we receive from you

  • to send periodic emails or other communications – the email address you provide may be                used to send you information and updates pertaining to the services you receive from us or              otherwise any news about our business, updates, related products or service information

  • to undertake activities for which you have provided your consent – we use information about          you where you have given us consent to do so for a purpose not listed above. For example, we        may publish testimonials to promote our business, with your permission

If you do not wish to receive marketing material from us, you may at any time decline to receive such information by contacting us directly. We will take all reasonable steps to meet your request within a reasonable timeframe.

We do not sell, trade or otherwise transfer to outside parties your personal information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep your information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our website policies, or protect ours or other rights, property, or safety. Non-personally identifiable information may be provided to other parties for marketing, advertising or other uses.

7. Security of personal information

 

We will take reasonable steps to protect your personal information by storing it in a secure environment. We may store your personal information in paper and electronic form. We will also take reasonable steps to protect any personal information from misuse, loss and unauthorised access, modification or disclosure.

8. Updating your personal information

 

It is important to us that the personal information we hold about you is accurate and up to date. During the course of our relationship with you, we may ask you to inform us if any of your personal information has changed. If you wish to make any changes to your personal information, you may contact us. We will generally rely on you to ensure the information we hold about you is accurate and complete.

 

9. How to contact us?

 

We welcome your comments regarding this Policy. If you have any questions about this Policy, please email us at lucy@thegratefulcollective.com.